Practice Information

Appointments

Nambour Clinic runs an appointment system; however we do keep openings for emergencies. You can make an appointment with your doctor by phoning the surgery or via email. Urgent medical problems will be dealt with promptly. Appointments are made at 10 – 20 minute intervals. When making your appointment please advise staff if you need extra time.

Nobody likes to be kept waiting and we are all aware of this and try to adhere to appointment schedules. However, the unpredictable nature of medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.

If you no longer require your appointment, we would appreciate you calling to cancel so the time may be made available to other patients.

Failure to do so, a minimum of 2 hours prior to your appointment, may incur a fee which is not claimable on Medicare.

Preparing for your Visit

In order to make the most of your visit we ask that you bring the following to your appointment:

Taxis

Please do not hesitate to ask our reception team to order a taxi to and/or from the surgery should you require one. We also have a large car park which incorporates an ambulance bay, patient parking and cycle parking.

New Patient Form

Management of Patient Health Information

Privacy Statement

for Sunshine Coast Medical Pty Ltd

Nambour Clinic Family Medicine

Woombye Clinic Family Medicine

Palmwoods Clinic Family Medicine

Current as of: 20^th May 2021

Nambour Clinic Family Medicine is bound by the Australian Privacy Principles under the Privacy Act 1988 and other relevant laws about how private health service providers handle personal information.

We are committed to complying with all applicable privacy laws which govern how we collect, use, disclose and store your personal information.

We will collect, use, disclose and store your personal information for the purpose of providing you with health care and for related purposes.

Click here to view a copy of our full Privacy Policy. Alternatively, please speak with a member of our staff by telephone on 07 54411455. You can also write to our Privacy Officer to request more information – PO Box 86, Nambour Qld 4560.

Patient Feedback/Suggestions for Improvement

Our goal is to provide a quality, caring service. Therefore if you have any concerns or suggestions please phone, write or email our Practice Manager Ms Rowena Bain or your doctor. We genuinely wish to hear from you. From time to time this practice invites patients to complete questionnaires on their views of the practice and how it could be improved. These surveys are completely confidential and help us improve our services.

We believe that problems are best dealt with through the practice. Indeed we want to know if you are concerned about any aspect of our service.

However, if you prefer to contact the Office of the Health Ombudsman for handling complaints, the address is PO Box 13281, George Street, Brisbane, Qld 4003 and the contact number is 133 646 (133 OHO).

For infection control purposes, we have removed our suggestion box from our waiting areas, but we would still like to hear from you.

We ask that you complete the form below or send to P O Box 86, Nambour Qld 4560

If you wish to remain anonymous, leave the Name and Email fields blank.

If you prefer to fill out our feedback form, please ask our staff.

If you would like to view the improvements we have made as a result of our most recent patient survey, please click HERE

Email your feedback/suggestions in the form below –